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RowCodes Support

How can we help?

Questions about your farm, your equipment or your account. Send us a message and we'll reply by email.

Water or a pump won't stop?

If water or a pump won't stop, press the emergency stop in the app and shut it off at the valve or pump.

Once it's safe, send us a message so we can find out what happened.

Send us a message

We reply by email

We reply to this address.

Tell us what you saw, what you expected, and roughly when it happened.

How to get help

  1. Send us a message. Use the form on this page. We reply to the email address you give us.
  2. Check the guide. The Quick Start guide walks you through setting up your farm in the app.

What to include

  • Your farm name
  • What happened, and what you expected to happen
  • When it happened: the date and roughly what time
  • The field, zone or device name, if you know it

Account deletion

You can delete your account yourself in the app: Profile → Delete account (installers: Account in the installer menu). Our Privacy Policy explains what is deleted and what is kept.

Guides and policies

Quick Start guideSetting up for the first time? Start here.Privacy PolicyWhat we collect, how we use it, and your choices.Terms of ServiceThe terms for using RowCodes.